Jay’s Life

Do you really want to know what makes Apple stand apart from other cellphone companies? Two words, Customer service.

Compared to my experiences with other phones, Apple’s iPhone support has been vastly superior. For example, I had a Nokia phone (I’ve had Motorola & Ericson phones too, but I only ever had to get the Nokia fixed), it needed repairs. My cellular company, Rogers, sent me to one of their so called authorized service dealers, after a long argument that the phone was indeed faulty. And an even longer time with the repair center on the phone to Nokia; they gave me a loaner phone. There was no offer to transfer my phone numbers so I grabbed the few I thought I needed, and transfered them to the new phone. Three weeks later, I get a call to come pickup my repaired phone. Total time spent probably 3 hours.

Apple, on the other hand, in both my and Staysea’s experience have been the model of customer service. I booked an appointment online. Showed up at the store. Showed them the dust under the screen. The nice lady, Carina went over to her drawer, pulled out a new iPhone gave me some papers to sign and off I went. 30 minutes, tops. The same level of service was provided when Staysea complained about some hairline cracks in her white iPhone case. A common problem that is recognized by Apple.

Thank you Apple for standing behind your products and making the decision to buy from you again that much more easier.

Don’t buy.

They over sell their network meaning that speeds are abysmal when you want it the most. By extension of their over selling, they clearly don’t know how to manage their infrastructure.

After giving them a week to resolve the issue, and having already spent over a month trying to fix it myself, their only solution was ADSL which is by Bell’s own admission not suitable in my area.

No refund was provided, no apology. Just some smart ass who doesn’t think that 7 days is all that long to leave a customer without quality service.

3web.com cia.com

You know, when I got iPhoto 09 I was really excited about finally doing a book of my trip to Tokyo and Shanghai. But when I tried to put up a map in my book, iPhoto refused to draw an arrow across the Pacific, even though it was the shorter route. I even tried a map from Hawaii to Tokyo, same result, insanely long trip across 3 continents. Boo Apple.

In this mature internet culture. Where finances and government services are online and part of our every day lives. I think it’s time that companies be held accountable to providing access to their services regardless of the Browser used to access those services, akin to buildings requirements to provide alternative access for individuals unable to use stairs.

Take for instance, Great West Life. They have an excellent website, if you use Internet Explorer. If you use Safari, it has a myriad of issues from timing you out of your session, to flat out crashing.

TV.com is another good example. It falls apart in all browsers other than Internet Explorer under Windows. The only thing that is universal is their advertisements.

It’s time that sites be held accountable to their customers for the quality of service they provide. Mac and Linux users may be the minority, but they deserve equal access to online services.

Dear FedEx,

If this is your idea of Handle With Care, you need to review what that phrase means. I’ve been waiting 7 weeks, for my one of a kind hand made figure to ship to me, you guys suck.

Here is a little math for you.

Under Rogers old data pricing. You had to pay $0.05/Kb. Under their new pricing, you can buy 6Gb for $30. That’s a new price of $0.0000047/Kb. Hell of a discount for Rogers, gouge your customers much over the years?

Your overall savings over the old price model? $314,542.80

What the fuck Rogers? How on earth do you justify your past pricing?

Now that I’ve seen the new Batman movie twice I have some advice. If you havn’t seen it go. If you have seen it but havn’t seen it in IMAX, go again.

I’d like to upgrade my phone and my wife’s phone to iPhones. However I don’t understand why the phones have 2 different prices and are both more than if I was a new customer.

I was quoted $224 for the first and then $349 for the second. Why do I have to pay a $175 penalty for already being a customer?

A customer for nearly a decade no less.

How is that fair?

Staysea and I went to see Iron Man with Marnie & John and Andrew and his brother last night. It was really good. I’m quite impressed with how well the last few runs of comic book superheros have been translated to live action.

I’m really looking forward to the new Batman movie too. I was already impressed with Batman Begins, much closer to the genre of the first modern Batman movie with Michel Keaton.

I’m not usually a conspiracy kinda guy. I believe that the Moon landing happened and that there really were dinosaurs. But I find it convenient that when the Olympic flame is being dogged by such bad press and protests on it’s way to Beijing, that the Chinese government plays the Terrorist card and distracts the media. It’s just a diversionary tactic as far as I’m concerned.

China says 35 arrested in Olympics bomb plot – CNN.com